At Newmood, customer service is a huge part of what we are. This is why our technical support team will go the extra mile to solve your problems.

To contact technical support :

By email : This email address is being protected from spambots. You need JavaScript enabled to view it.
By phone : 1 833 474-1234

If you already use our services and wish to download our ambiance control application :

Windows
Windows (32 bits)
AppStore Badge FR
MacOS
Disponible sur Google Play
Android
AppStore iOS FR
iOS
Notes on Newmood's ambiance control application
  • Connecting to an Audiobox (the device that plays your music) requires a password. Please contact our technical support to obtain it.
  • The control application only works if your device is on the same local network as your Audiobox.
  • The application allows to switch channels, skip to next song, ban an artist or a song and adjust the volume. It does not allow to select a specific song.
  • Newmood could have prepared a personalized programmation for you which play different kind of music at specific periods of the day. This is called your regular programming. When you select a channel via the control application, it replaces your regular programming until you hit the "Regular programming" button on the control application.